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asked strange questions so that the answers would sound funny and make them smile.
that answer was true or not. Later in the interview, the volunteers were deliberately
In the study, the scientists conducted interviews with volunteers. The volunteers
recent study by scientists at the University of Portsmouth has shown that people can
When people communicate face to face, they do not just communicate by speaking
language. There are other factors involved, such as gestures. If the person you are
tell if a speaker is smiling or not even without seeing their face but just by listening
were asked to answer all questions with “I do in the summer,” regardless of whether
talking to frowns, you know that he or she is unhappy. Whena person laughs during a
conversation, you can tell that that person thought something was funny. However, a
The interviews were videotaped with the purpose of gathering samples of different
C
35)
Smiling from Ear to Ear
to their voice.
of smiles. The scientists then analyzed the smiles.
types
According to the scientists, there are as many as 50 different kinds of smiles. T he
researchers then had different group of volunteers listen to the audio portion of the
recordings. This group of volunteers could tell what kind of smile the speaker had on
his or her face by just hearing their voice. This indicated to the scientists that the voice
has characteristics that communicate feelings and that people can interpret them.
Another study also suggests that customer satisfaction is closely related to
friendliness. As we all know, the best way to show friendliness is to smile.
Researchers think that using the smiling voices in products or services effectively,
Such as answering systems and computer programs, can contribute to better customer
service. This can also be applied to hiring and training staff. Since people can tell ifa
smile is real or not by a person's facial expression, and it has been proven that people,
for example, customers can tell if a staff member's smile is real or not just by listening,
then smiling not only from the bottom of your heart, but with your voice may be a
g0od way to improve business.
