ページ3:

Baker & McKenzie is a
law firm with
a long and successful history of providing
experienced and professional representation to
its clients.
respectabl
espectable 可解釋為值得尊敬的,因此也有
「名望」的意思
The annual financial report is
complete
despite the requirement of some slight revisions
可以從句尾的 despite the requirement of some
slight revisions 推斷句子語意
nearly
back in 1982, Ralph's has since
provided the best catering services in town,
offering quality caterer services and large
banquet hall rental for any occasion.
說明其創立年份,所以要用被動語態
founded
UPS, known around the world
its fast
and reliable shipping services, announced to
expand its operations in China.
be known for 是表示「聞名於世
Some experts believe that the overheating of
emerging markets is a structural problem that
with better monitoring
can be
mechanism.
解題關鍵字為 problem,解決問題的字彙。
resolve, address, solve, deal with, cope with,
tackle, take care of + problem
理問題

ページ4:

The increasing popularity of e-books and e-
readers is affecting the publishing industry in
various ways, one of
is the rapid
decline in the sales of printed books.one of
which 的子句為形容詞子句修飾前面的
various ways,one of which 的 which 身兼代
名詞跟連接詞的角色等於 and... them,them
是 various ways 的代名詞。
At certain small and medium-sized enterprises,
promotion decisions are generally left to the
owner's
which can be rather
subjective. be left to sb.'s discretion 或是用介
系詞片語 at sb.'s discretion 來修飾
Over-dependence on non-renewable energy
sources hinders a nation's competitiveness, thus
potential threats to its economy.thus 前
為主要句子, thus 為副詞修飾語,故將動
詞 pose 改為主動分詞(posing)來修飾主
要句子
Strategic communications experts find it a better
tactic to express simple ideas
complex structures with no persuasive
use
arguments.simple ideas 與 complex structures T
為相反語意,否定後者來表達前者較佳是
較適合的語意結構,
A survey
by AC Nielsen last month
and indicates that the general public in Japan
hold mixed views towards early retirement.and
indicates 可知 A survey 是主詞,indicates 是
第二個動詞,因此前面的 conduct 需以被動
語態來呈現,
regular meetings are essential to
corporate decision makings, some executives
express their dissatisfaction with the inefficiency
of the routine.
會議很重要,但主管卻不滿,因此可知上
下文為轉折語氣,選項中能表示轉折語氣
的為 while
11

ページ5:

It is crucial that a supervisor keeps his or her
subordinates
of their strengths and
weaknesses at work so that self-improvement
can be achieved.動詞的正確形式,片語 keep
sb. Informed可表達使某人了解或得知某消
息的意思
Some believe pop-up ads contribute to sales
growth
they're perceived by some as
one of the most annoying forms of advertising.
空格左右剛好是對彈出式廣告正反的觀
感,可呈現對比資訊的連接詞 whereas
the NGO's most vulnerable
stakeholders are particularly children from rural
areas, whose livelihoods rely on the
organization's fundings.
本題的主詞並不是利害關係人,而是眾多
利害關係人們中的其中一種,題為倒裝
句,主詞在後
General manager has requested that all the
monthly reports be delivered to the human
resources office
by 4 p.m. this Friday.
時間與交報告,一定是跟準時有關
The rapid advancements of robotic technology
have put certain jobs at risk of being
機器人技術的發展,導致某些工作產生某
種危機,空格應填入補充說明危機的字彙
130.This season's sales have expanded
the newly appointed marketing manager's
ingenious advertising strategies.
空格前的銷售數字成長」與後面的巧
妙廣告策略」是果與因的關係,故選 due
to
O

ページ6:

To: All contacts
From: James E. Stahl, Jr.
Date: February 28
Dear Valued Customer,
8
We are pleased to inform you that after 26 years
at our Cincinnati office on West Sixth Street, we
are 139 our headquarters to a newly
constructed 95,000-square-foot, state-of-the-art
facility to provide you with an even larger
selection of products and services. The new
structure at 5500 Ridge Avenue is conveniently
140 off I-71. and only 9 miles from our
previous premises.
141 Phone calls will be forwarded to
our Sidney and Springboro facilities during the
move, and personnel at those locations will be
readily available to assist you. Please do not
hesitate to contact any of our full-service
locations
concerns.
Sincerely,
James E. Stahl
139
Relocating
140located
142 . you have any questions or
141Please be assured that this move will not
affect our business operations or quality of
service
142should
題)
開頭便告知舊辦公室將搬遷到新址(139
接著說明新址的設備、占地面積以
及交通便捷的地點(140題)。 141題須
由下文來判斷,由於搬遷可能導致顧客擔
憂,故發信人特別向客戶說明搬遷期間,
辦公室業務營運的疏導狀況,故 141 題選
(B)。最後,則是常見的語氣詞,考生須注
意 should 所引導的「萬 條件語氣,
°

ページ7:

Janitorial Cleaning Services New York is your
best choice
Every business owner and manager finds
143
crucial to have the right commercial
cleaning service to promote the well-being of
their company. A clean, fresh appearance is
more inviting for customers, which helps a
business retain clients and attract
ones.
144
We pride ourselves on providing the city's best
145 our services to meet any
service by
commercial needs professionally, affordably,
and efficiently.
146 Contact us today and one of our
friendly service representatives will be in touch
with you as soon as possible.
143it
144prospective
145customizing
146We look forward to meeting you and
showing you how professional cleaning can be
done.
143 題考句型,find 的意思不是「找到」
而是「認為」,後面加上受詞,再接上受
詞補語,有時候受詞為不定詞,如本題所
示,所以會先用虛受詞it代替不定詞,不
定詞則移動到受詞補語後,故 143 題選
(C)。144 題可從上文的 helps a business
retain clients 來判斷,良好的清潔服務可留
住既有顧客,也能吸引「新的、潛在的」
顧客上門,選(B)。145 題則是利用下文出
現的「to meet any commercial needs」來推斷
語意為「客製化」服務來滿足任何一種需
求,選(D)。最後,廣告接近尾聲,故不
宜再導入任何主題,而是做最後的行銷,
鼓勵顧客來電,故選(B)。

ページ8:

A trademark is a(n) 135 name, symbol or
design that is placed on a product or a service to
indicate its producer or provider._136
If someone adopts a confusingly identical
design, the owner of the registered trademark is
137 to start legal proceedings against the
unauthorized use.
In some countries, rights to an unregistered sign
may also be enforced, but the area of the law
where an unregistered sign is protected is
relatively.
138
135distinctive
136A trademark allows consumers to distinguish
the goods of one company from those produced
by another
137
entitled
138limited商標是獨特的設計,故 135 題選
(A)。136題承接引言對商標的定義,並引
導下句所提到的商標引起混淆時的問題,
故選(A)較恰當。137題繼續說明商標侵權
時法律賦予原告的權利,故選(B),最後是
未註冊的商標,對照上文所提的註冊商
標,可判斷其法律保障範圍較小,故選
(B)

ページ9:

Customer Support: How to renew the license for
Shield Antivirus Suite?
131. In order to ensure a smooth
processing, we recommend that you 132
the task at least 1 week before. The r P
days from the expiring license will be
133 to the new one. This way you will not
lose any remaining time from your previous
license.
Please note that it is a prerequisite to renew your
product license via the Renew Now button in
the software instead of buying a new license
over the official website,
an error message.
134 will lead to
131You can renew your license before it expires
132perform
133automatically
134which
第132題提到更新作業可在1週前進行,
O
因此131 題選(C),132題由 the task 來判斷
搭配詞為執行(perform) 133 題談到原
有的認證剩餘有效天數會累計為新的認證
天數,故選自動(automatically)累
計,134題考文法結構,空格內關係代名
詞來當 will lead 的主詞,故選(D)。

ページ10:

理回退
Merely having an EMBA degree doesn't make
for the management position.
one
make 為使役動詞,後面的 one 為受詞,語
意為「使(受詞)...」,後面須接受詞
補語」形容詞或是由動詞變化而來的修飾
語,如:to V(不定詞)、Ving(主動分
詞) Vpp (被動分詞);當受詞為動詞
主動時,用表主動的 to V 或 Ving,而 Vpp
則是用在被動的情況。
.2
membership expires late this
month, please renew it as soon as possible.關係
連接詞引導形容詞子句。形容詞子句顧名
思義是個有「句」的長相的形容詞,時只
需判斷空格後的句子少了什麼東西,即可
知原句中轉化為關係詞並移到句首為何
物。
For those
In order to ensure your access to our services,
please keep us
of any alterations in
your membership profile, such as change of
address. keep sb. updated of sth.,此用法等同
於 keep sb. informed / posted of sth.,
It is clearly stated in the tenancy agreement that
to keep the premises in a
the tenant is
reasonable state of cleanliness.
oblige 是動詞,表達以法律約束某對象去
盡某義務,通常以被動的片語 be obliged to
Recent worldwide oil prices have plunged to a
new low, which might lead to
demands
for electric vehicles.few, a few, fewer, fewest 搭
配可數名詞使用,little, a little, less, least 則
搭配不可數名詞。few 與 little 表達「幾乎
沒有」,a few 與alittle表達「不多但有一
此

ページ11:

Patent laws guarantee tnat Salman's Precision
Engineering has
rights to the cutting-
edge technology it developed for robotic
surgical equipment.patent laws 可專利技術享
有獨有
Mr. Turner's broker recommended that he
in secured bonds in times of financial
instability.that 名詞子句的動詞不論時態或
人稱一律使用原形。原因是建議命令類動
詞使 that 名詞子句產生「主詞應該(should)
做某事」的語氣。 should 雖被省略,但後
面的動詞依然保持原形。
Over the past decade, communication
technology
beyond recognition and
contributed to another industrial revolution.
during / over / for / in +the last / past 時間量」
的時間副詞一定會搭配「現在完成式
(present perfect) 使用。其他搭配
present perfect 的常見時間副詞還有 to date,
up to now, up to the present, as yet(否定或疑
問),thus far(較正式
Online electronics retailers usually offer 36-
plans to budget-
month, interest-free
conscious consumers.提示在36-month,
interest-free (installment 也就是分期付款
Located in the Quezon province of the
Philippines, Villa Escudero is a nice hacienda-
style resort with cozy rooms and a(n)
atmosphere.菲律賓與度假村兩個關鍵字,
可推斷為「異國的
HR supervisors would likely scan through
hundreds of job
for a particular
3
position. Presenting the resume in an impressive
way is the key to acquiring one's ideal job.由人
資主管以及職位等關鍵字可知選才而閱覽
數百份求職書

ページ12:

Save 25% on All Deal of the Day Flowers!
With our Deal of the Day bouquets, you pick
your price and our expert florists exercise
their creativity to design a beautiful bouquet
using the freshest seasonal flowers available.
Please note that flowers and designs will vary
as our artistic florists work with the freshest,
in-season flowers and their own personal
inspiration but you can be sure your
bouquet will delight!
Promo code: AFLS1727
valid through 10/30/2017.
Offer is only available through
www.teleflora.com.
O
May not be combined with any other
promotion and is not valid toward previous
purchases. Not valid at retail locations or
affiliate sites.
Gift cards does not qualify for the offer.
Offer terms and conditions are subject to
change at any time.
一開始,內文描述便提到 using the
freshest seasonal flowers available ·
,
採用當季花卉,故147題選(A)。148 題
關於折價券的規定細項的第四點,are
subject to 意思為「受...影響,受...規
範」,因此選(B)
1471
O

ページ13:

Aaron Kimball
Surprisingly, less than 10% of our employees
drive the vehicles we manufacture.
[2:48 P.M.]
Lisa Preston
Really? Any reasons for that?
[2:50 P.M.]
Aaron Kimball
12
Maria is responsible for analyzing the
numbers. She'll show us her findings with
some detailed information.
[2:51 P.M.]
Maria Shabalin
I've just finished checking the data.
According to the survey, it seems like people
associate our products with singles and young
couples, not those with families cuz the
styling is too aggressive.
[3:40 P.M.]
Michelle Phan
Totally agree. I used to drive one, but after
my daughter was born, I traded it in for a
minivan manufactured by Panda Motors.
[3:46 P.M.]
Aaron Kimball
Okay. In that case, we should consider
introducing models that cater to families as
well. If our own employees don't favor our
products, we can't expect others to. Should
we talk about this at the next monthly
meeting?
[3:48 P.M.]

ページ14:

To: Christine Massoud
From: Jerome Flynn
Date: March 5
Subject: Interview
Dear Ms. Massoud:
Thank you for taking time from your busy
schedule to interview me today. After I met
you in person, I became more confident that I
am right for the position. You mentioned that
your company is planning to expand into the
Asian market next year. I forgot to tell you
during the interview that I have been studying
Mandarin intensively for three years now, and
I believe my proficiency meets your
requirements. I am also more than willing to
frequently travel to Asian countries, for I'm
fascinated with the culture. Even though I've
just started as a manager, I am sure my
qualifications will be beneficial to your
company.
Thank you again for your consideration.
Best regards,
Jerome Flynn
先第一篇是徵人廣告,最後有提到將求
職資料寄給克麗斯汀·馬蘇德,第二篇
是求職者杰羅姆·弗林寫給克麗斯汀•
馬蘇德的信。大致上先掌握這些訊息
後,就可以閱題,首先 176 題,提到第
一段第一行的 acknowledged,後面接了
產品品項,可知 acknowledged 在此句中
意思為「受到肯定的」故選(D)。177 題
也可在第一篇第四段看到理想的企劃員
候選人須精通亞洲語言並需常到亞洲出
差,另外在第二篇信件中也可看到公司
計畫明年大舉進軍亞洲市場,故選
(D)。178 題可針對第一篇職務描述部
分,企管碩士学北京亚 非必要,故

ページ15:

Maria Shabalin
How about we meet earlier next week
instead? I'll call Claude. See if there's a room
available.
[3:50 P.M.]
Lisa Preston
Good idea. Let's do it on Thursday. Please
come up with some ideas by then about
models we could attract new customers with.
[3:55 P.M.]
3
由金柏先生的第一句話可知在車廠任
職,故 168 題選(A)。169 題由金柏的第
二句話可知沙巴林女士負責分析數據
故選(B)。170 題由沙巴林女士說的第一
句話透漏家庭人士不喜歡該車廠的車
款,故選(B)。171 為新題型,金柏先生
表示希望能讓自家員工先支持自家生產
的車款,否則將無法開拓市場,故選(C
Where do the writers probably work?)
At an automobile manufacturer
Who most likely is Ms. Shabalin?
A data analyst
O
What is suggested about the existing products
of the writers' company?
They don't appeal to those with new-born
babies
At 3:48 P.M., what does Mr. Kimball most
likely mean when he writes, "If our own
employees don't favor our products, we can't
expect others to."?
The company's vehicle must attract its
employees first

ページ16:

已
147What is suggested about Deal of the Day
bouquets?
The flowers used vary with seasons
148What is true about the coupon?
The deal could be altered by Its provider
HOME
We are pleased to announce the opening of
two additional TiTO branches. Join us on the
following dates from 10 A.M. to 8 P.M. for
special discounts, giveaways, and more. Enter
our in-store raffle on opening day for a
chance to win a dining room set!
Store Address
34 Audrey Ave, Coburg North
VIC 3058, Australia
3 William St, Coburg North VIC
3058, Australia
Opening Date
Friday, May 15
Saturday, June 6
To arrange a meeting with one of our sales
representatives, please call in advance; both
shops will be open for private showings the
week of July 23.
What is being announced?
Events to celebrate new openings
Why are readers asked to call TiTO
Furniture?
To make an appointment
168-171
Lisa Preston
What were the survey results like, Aaron?
[2:40 P.M.]

ページ17:

176-180
Position: Planning Officer
Procter & Campbell, Inc., a US-based
company acknowledged for its high-end
cosmetics and skin care products, seeks a
Planning Officer to oversee strategic planning
in the ongoing global expansion of its
business.
14
Duties will include conducting analysis of
commercial business performance, setting
appropriate objectives, establishing standards
to measure operational effectiveness, and
making recommendations for improvements.
The Planning Officer will operate at the
global headquarters in New York City.
Furthermore, there already exists a well-
trained staff, so training of subordinates is not
required.
The successful candidate must be a university
graduate in marketing or a related business
field. An advanced business degree, such as
an MBA, is a plus. Only candidates with at
least 3 years of experience in a management
role will be considered. Applicants must be
fluent in English as well as Mandarin or other
Asian languages. Willingness to travel
extensively throughout Asia is mandatory for
the position.
Send resume and cover letter to Christine
Massoud: CMassoud@pchr.com

ページ18:

分,企管碩士學位是加分但非必要,故
選(D)。 179 題看到第二篇電子郵件,弗
林先生開頭客套話講完,馬上提起面試
時遺漏的訊息,故選(C)。180題,第二
篇弗林先生自己提到擔任經理職務不
久,所以選(B)。
In the advertisement, the word
"acknowledged" in paragraph 1 is closest in
meaning to
recognized
What is indicated about Procter & Campbell,
Inc.?
Its next business target is Asia.
Which is NOT true about the position of the
Planning Officer?
The successful candidate must have an MBA
degree
What is the purpose of Mr. Flynn's e-mail to
Ms. Massoud?
To provide information he didn't present
during the interview
Which qualification does Procter & Campbell
require but Mr. Flynn lack?
Extensive management experience
186-190
ATTN: All Department Managers
This Friday, November 23 at 3 P.M. there
will be a company meeting for Department
| Managers. I would like all ten of you to
prepare a five-minute PowerPoint
presentation that includes the Current Sales-
To-Date, the Forecast Annual Sales for this
year and any anticipated discrepancies
between the forecast and the reality, so that I
can be up-to-date on the current company
sales situation.

ページ19:

sales situation.
In addition, we are currently looking for
Department Deputy Managers for both the
Dental Sales Department and the Medical
Supplies Department. As always, we would
first like to consider promoting from within,
so I ask that you put forth any members of
your department that you feel would be a
good fit for either of these positions.
The meeting is likely to run past five
o'clock. If there are any more topics you
would like to bring up, please email them to
me first, and I'll confirm whether it will be
possible to include them in the meeting.
See you all on Friday.
Catherine Brown
Dear Ms. Brown,
I wanted to request that we touch on current
expenditures YTD for each department. I
have a feeling that a couple of our
departments are running over budget, and
I'm wondering what we can do to balance
the expenses.
In addition, I wanted to put forth Olivia
Sloane for either of the Deputy Manager
positions. She has been with the company
for seven years, is always an asset, and has
developed several new sales techniques that
we have already implemented with great
success.
I can provide any additional information you
might need at the meeting on Friday.
Sincerely,
Andre Brett

ページ20:

Dear Ms. Brown,
This is Gilbert Jenkins in New Client
Generation. I wanted to inform you that I
will not be able to attend this week's meeting
as I am currently in Dubai on business.
However, I will be sending my Deputy
Manager Al Green, in my stead, and he will
bring all requested information.
Anne Charles and Fred Tomes are two
names I would like to put forth for the
Deputy Manager positions. They have been
of invaluable assistance to me over the past
few years, and I know they would be able to
pull more than their share in any situation.
Although I would hate to lose them from my
|department, seeing them move up in the
company would let me feel that the
Management Team is only growing stronger.
Sincerely,
Gilbert Jenkins
16
Which of the following was NOT mentioned
as a good candidate for Deputy Manager?
Al Green
What is the reason for the Friday meeting?
The current sales totals need to be evaluated
Who will be unable to attend the meeting?
Gilbert Jenkin
What position does Catherine Brown most
likely have?
Department Head
Why are Andre Brett and Gilbert Jenkins
writing to Catherine Brown?
They have people they would like to
recommend for jobs.

ページ21:

106-110
Summers Restaurant serves its own homemade
ice cream, which comes in a
of flavors.
Variety ice cream,下文空格後有 flavors,
表達各種口味
Founded just a year ago, Ecoplus is a non-profit
organization
focuses on promoting the
public's environmental awareness with social
campaigns.
that空格前有名詞 organization, 後有動詞
focuses 開頭的句子,空格內需要形容詞子
句連接詞,
To live up to its ideals of organic cooking, the
Herbs Bakery has removed some
ingredients from its desserts.
artificial
Due to the 由上文的 organic cooking,下文
的 remove 可知烘焙店捨棄的是人工添加
物,故選(C)high demands of the concert
tickets, the organizer has decided to
the number of tickets to 2 per person.
Limit
To promote fai段提到票券熱銷,後段提到
主辦單位決定一個人買兩張,空格填入的
動詞需能說明「一個人兩張票」的動作,
綜覽選項,答案應為表示「限制」購買數
量r competition, all advertisements by the
company have
avoided any negative
references to competing products.
intentionally考詞性,由空格前後可知需放
副詞來修飾 avoid,故選(D)
121-125
Even though Quantum Electronics
installs its appliances at no cost, it sometimes
adds a service charge to items with reduced
prices.
customaril

ページ22:

Dear Digital King Electronics Platinum Card
Holder,
We are sending this letter to offer you an
opportunity to get a bargain this spring.
From April 2nd, the DK Electronics store will
be _131_ to a new address on Blakers
Avenue. 132, all of the items at our
current store will be discounted for the next two
weeks. 133
Come down to our store now to take
of this special sale!
Sincerely,
Larry Campbell
Marketing Manager
Digital King Electronics
Relocated
in light of this
134
n
We are also providing free delivery for every purchase
you make exceeding 150 dollars
Advantage
143-146
此為一封邀約信,先詢問對方週五晚上是
否有空,故 143 題應選(A)。 144 題只要掌
握片語 to catch one's eyes (捉住某人的目
光)便可知應選(C),而形容詞 eye-
catching 便有「引人注目,搶眼的」之意。
下文提到電影的情節內容,根據邀約、電
影情節進行篩選,145 題選 (B)。信件最後
安排當晚行程:先用餐再趕電影,在此的
「趕」意義如同趕公車,有趕上之意。而
catch the bus, catch the train, catch the movie
皆為詞組與 be in time for... 同義,表示有
「及時趕上」之意,146題選(C)。
TI
1

ページ23:

Due to the large number of applicants, the
waiting period usually takes from 10 to 14 days
138 In the meantime, you are
or more.
welcome to contact me at recruit168
@zytec.com.tw or call 081-2953-1175 should
you have any questions.
Thank you again for your application and good
luck.
Best regards,
Danielle Edwards
Human Resources Department of ZYTEC
has been
Interests
interview
Please wait patiently
135題考動詞變化,該句主詞 your
application 是單數名詞,主詞與動詞的單複
數必須一致,所以要選(B),因為收到申請
函的時間是今天,所以不能選(D)。136題
注意片語 to show interests in 表示興趣,要
使用名詞(B)。此封信在回覆應徵者審核履
歷表後要進行面試,故137題選(D)。最
後,因為等候通知需要 10 至 14 天以上,
判斷前後語意,138 題應填入希望對方耐
心等候的句子,故選(B)。
131-134
由 to a new address 可知商店將「搬到新
的地址,故 131題選(A)。132 題考上下文
關係,上文告知搬到新地址,下文表示商
品打折,通常商店以此做為促銷商品理
由,故選(B)。133 題須承接折扣商品的資
訊,故與商品折扣或優惠有關的選項為
(C)。最後134題考片語 take advantage
of(利用),且可判斷 take 後面要加名
詞,故選(A)。

ページ24:

The new running shoes will be manufactured
from recyclable plastics,
such materials
are proved strong and durable enough.
provided that
Please give the receipts from your business trip
to the accounting department so that you can be
for any expenses you incurred.
Reimbursed
Fortunately, the authorities managed to
the disease before it spread to other parts of the
country.
Contain
The West Maui Mountains have been classified
as national heritage,
qualifying for
protection from the federal government.
Thereby
135/138
135題考動詞變化,該句主詞 your
application 是單數名詞,主詞與動詞的單複
數必須一致,所以要選(B),因為收到申請
函的時間是今天,所以不能選(D)。136題
注意片語 to show interests in 表示興趣,要
使用名詞(B)。此封信在回覆應徵者審核履
歷表後要進行面試,故137題選 (D)。最
後,因為等候通知需要10至14天以上,
判斷前後語意,138 題應填入希望對方耐
心等候的句子,故選(B)。
Dear Ms. Jing,
I would like to acknowledge that your job
application for the openings of software
engineers 135
for showing
position.
received today. Thank you
136
in our company and this
Your case will be passed to our Human
Resource Manager for further examination and
verification. Once your resume is qualified, you
will be notified for an 137

ページ25:

Date p
From April 20 to June 30, the use of vacation
time will be highly restricted in certain
departments. This is due to the increased
workload of the manufacturing project from our
Korean partner, KEP Corp. Until this project is
completed, we need to maintain a higher-than-
usual staff presence in all our facilities.
For the engineering and technical staff, all leave
is canceled until further notice, as specified in
the e-mail sent last week. The administrative
department will have some restrictions on taking
leave as well. However, those of you in sales
should continue to use standard procedures as
set up in the staff handbook.
Thank you for your understanding.
What is the reason for the temporary change?
A large work task
Members of the technical staff
Workers in the sales department.
149-150
備忘錄主旨便表明是「回覆:今天早上會
議未回答的產假相關問題」,內文文提到
執行長會考慮此事並在董事會議提出,故
可推斷149答案為(D)、150題答案為
(C)。備忘錄中提到執行長會考慮產假議
題,故150題的(A)錯誤,而提出產假政
策的是蘇菲亞,不是法蘭克,也不能選
(B),文中並無提到蘇菲亞可能會因政策不
改變而辭職的事,故不能選(D)。
To: All Staff
From: Frank Lindell, General Manager
Date: March 22nd, 2021
Re: Unanswered Question about Maternity
Leave from This Morning's Meeting

ページ26:

Leave from This Morning's Meeting
After checking with our CEO, I want to take this
moment to address the question Sophia raised
this morning. For those of you who forgot, she
asked about the company's willingness to offer
more maternity leave. As of right now, it is not
government-mandated, and we currently offer
ten days paid leave for new mothers. Sophia
wanted to know if it was possible to extend
maternity leave from ten days to one month. She
cited examples of other countries as well as
other companies in our country that offer much
more than ten days.
Well, our CEO said this is not something he can
give a definite answer to right now, but he will
consider the issue and bring it up at the board
meeting next week.
Thank you, Sophia, for bringing this to my
attention at the meeting.
Why has Frank Lindell written this memo?
To tell the staff that the CEO is now thinking
about updating the company's maternity leave
polic
What can be inferred from this memo?
There is a chance the maternity leave policy will
be changed
158-160
Do you find you have a lot of energy even when
you do not get enough sleep? The amount of
sleep a person needs may depend less on habits
and more on a single genetic mutation,
according to recently published research. A
team of scientists claim they have identified a
gene that regulates the optimum amount of sleep
each individual needs, which explains why after
five hours of sleep one person may awake
refreshed, while another feels like the living

ページ27:

Hey, Charioue:
Do you have any 143
Friday night?
There will be an International Movie Fair at Gas
Town Theater from June 3 to June 10. I read the
critiques of some of the films and an
advertisement of a Spanish movie especially
144
It's called Walk me home. It's a story about how
a music teacher who tamed a group of
mischievous students and finally earned their
trust.
145 . Best of all, you can hear a lot
of nice songs.
Why don't we have dinner together first at
MOJO Spaghetti near the theater then
146%
the 7.30 movie. What do you say? I really
hope to spend Friday evening with you. Write
back and let me know if you can make it.
prearrangement
caught my eyes
The movie should be very heart warming.
Catch
151-152
閱題後可知備忘錄會提到某項改變的原
因、影響的人員。首先151題由文章的第
This is due to the increased workload... J
知改變的原因是工作量增加,故選
(C)。152 題可由第二段最後一句的
However, those of you in sales should continue
to use standard...,得知銷售人員仍適用原本
的程序,判斷只有銷售人員不受影響,選
(D)。
MEMO TO ALL EMPLOYEES
From: Anthony Bolton, HR Director
Date: April 6

ページ28:

w
refreshed, while another feels like living
dead.
The study this team published in the journal
Science identified a mother and daughter pair
who needed well below the seven or eight hours
of sleep a night that most doctors recommend
for general day-to-day as well as long-term
well-being. Blood tests from the pair showed a
mutation in their DEC2 gene, which has
previously been implicated in the control of
circadian rhythms, which are the cycles that
regulate the daily patterns of all animals. Lead
scientist Fu Ying-hui, a professor of neurology
at the University of California, and her team
then tested these findings on genetically-
modified mice and fruit flies. Both animals were
observed to have scampered around in the dark
more and slept less. Such observations provide
evidence that humans with this mutation are
able to live normal lives unaffected by their
relatively short amounts of sleep.
What is the main idea of this article?
Genetic mutations play a role in determining
how much sleep people need
Which of the following statements can be
inferred from the article?
Some people need less sleep than others.
What does the word "implicated" in line 10
MOST LIKELY mean?
To be involved in
168-171
Mia Frye
02:59 P.M.
Good afternoon, I was wondering if the kitchen
table you posted on the Buy, Sell, Trade site is
still available?
Alec Fiennes
02:12 DM

ページ29:

Mia Frye
02:59 P.M.
Good afternoon, I was wondering if the kitchen
table you posted on the Buy, Sell, Trade site is
still available?
Alec Fiennes
03:12 P.M.
28
Well, I'm afraid someone has reserved that this
morning. But if they don't pick it up by this
evening, I can let you know.
Mia Frye
03:14 P.M.
Oh, that would be great. I'm definitely interested
in buying it. Also, I believe you have a large
brown bookcase for sale?
Alec Fiennes
03:20 P.M.
That's right, and that's still available for $220.
Do you want it?
Mia Frye
03:22 P.M.
Well, I would like it and the table if it becomes
available. Would you consider lowering the
price of the bookcase to $180?
Alec Fiennes
03:30 P.M.
Hmm, I don't think I can go that far down, but I
could part with it for $200 assuming you are
arranging all transportation.
What is Mia Frye hoping to buy?
She would like to buy both a kitchen table and a
bookcase
Where did Mia Frye see the items Alec Fiennes
is selling?
She saw them on a website
When did Alec would undate Mia on the trading

ページ30:

She saw them on a website
When did Alec would update Mia on the trading
status of the kitchen table?
By this evening
What will Mia need to do to get the lower price
for the bookcase?
Organize the moving of the bookcase by hersel
根據米雅·弗萊在2:59 和3:14 的訊息,可
知她想購買廚房桌子和書櫃,故 168 題選
(C)。 169 題則從第一句話可知,米雅是在
網站上看到訊息的,故選(D)。而根據亞
歷‧范恩斯 3:12 的訊息可知桌子已被人預
定於今晚取貨,並向米雅承諾若對方沒來
取貨就會跟她說,可知會於今晚向米雅更
新桌子交易狀況,170題選(C)。最後討論
價格時,亞歷表示若米雅可以安排運輸的
話,書櫃可以打折,171 題選 (D)
181-185
El Patino offers great food in an even greater
setting
By Samantha Hargreaves
Along the edges of Cupertino Woods stands a
stone fortress left over from the Spanish colonial
era. For years, this structure was abandoned, but
recently McMillan Entertainment Group has
converted it into a deluxe restaurant, which
opened last month. The authentic atmosphere
makes the restaurant a hit with adults and
children alike. Its cheerful staff serves up a
mouth-watering menu of seafood and Caribbean
dishes with a smile. Also, El Patino boasts of its
outdoor terrace and its stunning view of
Cupertino Lake.
The restaurant is gaining a reputation for its
themed special events. Examples include a
medieval theme featuring customized menus and
period specific costumes for the staff as well as

ページ31:

Dut my best menu and I ordered hot pots
tonight which were total failures. I think you
designed too much carbs for each serving. Rice
on top of pasta, it is simply too much. ---[1]---
I really think some balance with protein would
be a better choice. Plus the Italian soup base
was too thick!! It didn't feel like eating hot pot
at all but simply eating creamy spaghetti.
It was a bad choice tonight. It's a shame she
didn't get to try your full-course menu and I
doubt if she ever will.
Customer name: Sylvia Patel Date: Oct 15
To: Sylvia Patel <lovelys. Ivia@gmail.com>
From: YumBelly Vegetarian Restaurant
<ybvegrest@gmail.com>
Subject: Consumer's Satisfaction
Dear Ms. Patel,
Thank you for dining at the YumBelly
Vegetarian Restaurant. Knowing that you are a
frequent diner of ours makes us value your
'Consumer Satisfaction Survey' even more.
On your survey, you mentioned that you tried
our hot pot for the first time on October 15.
You were not satisfied with our recipe. I took
your opinions very seriously and examined our
recipe right away. Indeed, our current recipe
offers a bunch of pasta and a bowel of rice
which may be too filling for ladies or even
sometimes gentlemen with smaller appetite.
|---[2]--- And our special Hearty Tofu Balls will
be added to balance the meal with more protein
intake. As far as the soup base goes, we
recommend you try kelp broth next time if you
think the Italian soup base to be too thick for
you. In fact, the soup base may evaporate
during cooking and can be requested for refill.
Also, ---[3]--- in order to compensate your
unpleasant dining experience this time we

ページ32:

medieval theme featuring customized menus and
period-specific costumes for the staff, as well as
a Polynesian package with atmospheric
decorations and an outdoor barbeque. To reserve
an event space, contact Ms. Katherine Hatfield
at kh09@mcmillaneg.com.
To: Mr. Lothar Reinard <lotharreinard@koagames.com>
From: Katherine Hatfield
Date: December 4
Subject: A summary of your El Patino reservation
Dear Mr. Lothar Reinard,
I have understood that your company will be
occupying our Rosewood Room for your
Christmas party. Please check the information
you have provided. The following is a summary
of your booking:
Date: Dec. 21
Number of guests: 28
Room: Rosewood Room
Theme: Medieval
Deposit: $1,000
30
Enclosed with this letter is a document detailing
the themed event you have requested. It's
guaranteed to bring the Middle Ages alive for
you!
The payment of the deposit must be made by
December 15. You will be billed for the
remainder after the event. If you have any
questions, feel free to contact me at this e-mail.
Regards,
Katherine Hatfield
El Patino
According to the review, where is the restaurant
located?
Inside on old buildin

ページ33:

Totalcu!
Inside an old building
What feature is NOT mentioned as a part of El
Patino?
Its children's play area
Why did Ms. Hatfield send the e-mail?
To confirm an appointment
When is a party expected to take place?
On December 21
What special service will Mr. Reinard's
company receive
Serving by the staff in historical costumes
181 題由第一篇的開頭可知舊碉堡廢棄多
年,後由麥克米蘭娛樂集團修復改建為豪
華餐廳,故選(A)。182題同樣可由第一段
對碉堡餐廳的描述來判斷,其設施並未包
含兒童遊樂區,故選(B)。另外在第一篇結
尾可知哈費德女士負責接洽餐廳預訂事
宜,看到第二篇可知她寫信是為了向客人
確認訂位,故183 題選(C)。184 題由第二
篇的訂位資訊可知日期為 12 月 21 日,故
選(C)。185 題同樣由第二篇得知雷納德先
生預約了中世紀主題服務,再看到第一篇
提到服務生將穿著特殊服裝,故選(B)。
191-195
YumBelly Vegetarian Restaurant
Consumer Satisfaction Survey
1. Satisfaction on food
☐ very good ☐ good average bad
2. Satisfaction on service
very good ☐ good ☐ average ☐ bad
3. Satisfaction on atmosphere
very good
4. Comments:
good ☐ average ☐ bad
I am a frequent diner of your restaurant. I've
| always tried your full-course menu which made
me want to come back for more.
「But my best friend and I ordered hot pots
tonight which were total failures. I think you

ページ34:

發)原意有 lose moisture (失去濕氣)的意
思,也就是水蒸氣「消失」了,選 (D)。
193 題要選擇句子合適的位置,句子在表
示總監的決定,因此應該是出自於第二篇
的內容,再根據前後文的語意,此題答案
應為(B)。194題的答案資訊都在第二篇
逐一篩選後可得答案為(A)。195 題則要結
合第一篇與第三篇的內容,調查表的填寫
日期為 10 月 15 日,而邀請信件中有提到
是上週五用餐,並希望這週五能再去一
次,因此若能成行將是 10 月 15 日的一個
星期以後,便是 10 月 22 日,選(C)。
What can be inferred about Ms. Patel?
She is a frequent diner of YumBelly Vegetarian
Restaurant.
The word "evaporate" in paragraph 3, line 3 of
the Chef's email, can be replaced by
disappear
In which of the positions marked [1], [2], [3]
and [4] does the following sentence best belong?
"Our Director has decided that from now on, the
rice and pasta will be served alternately."
[2
What is NOT mentioned in Chef's e-mail?
They will adjust the soup base.
If Monica accepts Sylvia's invitation, when will
they go to the restaurant again?
Oct 22
34

ページ35:

1:38
Doll 4G
106-110
University students' good personality is the
premise and
of their successful
academic career and life.由上文的 premise 以
及下文的 their successful academic career 可
知是指成功的前提與「保證」。
Customers who purchase concert tickets will be
charged a service fee
they pay by cash
or credit card.下文的 pay by cash or credit card
可知意思為無論付現或刷卡皆需要支付手
續費
Parking is prohibited in areas reserved for
emergency use, and drivers who park their
vehicles in these zones are
substantial fines.
題考詞性以及語意,空格後需加形容詞,
故選 subject,意思
語意為「遭到罰款
為「受某事物約束的
According to the proposal, a large block of
rooms in the east wing of the new building will
for storage.此題考句意, 由上文
be
的 a large block of rooms 與下文的 for storage
可推斷空間被指配來儲物用
To save time and costs, Alpino Industries
recommends that any associates who travel for
the amount of luggage they
business
carry.題考句型,句子主詞為 Alpino
Industries
recommends 為建議命令類動
詞,後面所接的名詞子句的動詞一律為原
形,故選(A)。
121-125
The incredibly low sales figures of the past two
quarters
stockholders and employees
alike.時態與句構,空格內需放動詞,另外
由上文的 of the past two quarters 表達過去兩
季以來,也就是從兩季前持續到現在為
止,符合現在完成式從過去持續到現在的
概念,故選(A)。 After the architects had

ページ36:

1:36
Ill 5G
during cooning anu Can be requtsitu TOI TUHI.
Also, ---[3]--- in order to compensate your
unpleasant dining experience this time, we
offer discounts for two people on your next
consumption at our restaurant. Just tell the front
desk the following serial number and your data
will automatically be shown on our system
which allows 20% off on whatever you order.
We value your presence and we hope
YumBelly Vegetarian Restaurant will continue
to be your Number 1 choice to dine in town.
Thank you and see you again soon.
Chef Kent Davies
To: Monica White < momonica@gmail.com>
From: Sylvia Patel <lovelysylvia@gmail.com>
Subject: Dinner Dating
Hello, Monica,
57
Guess what? Remember the restaurant I took
you last Friday? Their Chef literally took the
time and write to me after they review my
comments. I think I want to give them another
chance. ---[4]--- In spite of the bad choice on
hot pot, I truly think their full-course menu is
worth trying. Would you go again with me this
Friday, please? It is a good restaurant! I want to
prove to you that my taste isn't bad. Go with
me, will you? And we'll get discounts, too.
Sylvia
91 題的答案要綜合三篇文章,帕特爾小姐
邀約莫妮卡再訪蔬果館,故(A)錯誤,而
她是因為調查表的意見而獲得折扣,(B) 也
錯誤,根據調查表的評論內容,她是蔬果
館的常客,常點的餐點為全套套餐,故答
案選(C)。192 題詢問字義 evaporate (蒸
發)原意有 lose moisture (失去濕氣)的意
里,也就是水水可
選(D)。

ページ37:

1:38
Doll 4G
106-110
University students' good personality is the
premise and
of their successful
academic career and life.由上文的 premise 以
及下文的 their successful academic career 可
知是指成功的前提與「保證」。
Customers who purchase concert tickets will be
charged a service fee
they pay by cash
or credit card.下文的 pay by cash or credit card
可知意思為無論付現或刷卡皆需要支付手
續費
Parking is prohibited in areas reserved for
emergency use, and drivers who park their l
vehicles in these zones are
substantial fines.
6
題考詞性以及語意,空格後需加形容詞,
故選 subject,意思
語意為「遭到罰款」
為「受某事物約束的」
According to the proposal, a large block of
rooms in the east wing of the new building will
for storage.此題考句意, 由上文
be
的 a large block of rooms 與下文的 for storage
可推斷空間被指配來儲物用
To save time and costs, Alpino Industries
recommends that any associates who travel for
the amount of luggage they
business
carry.題考句型,句子主詞為 Alpino
Industries
recommends 為建議命令類動
詞,後面所接的名詞子句的動詞一律為原
形,故選(A)。
121-125
The incredibly low sales figures of the past two
quarters
stockholders and employees
alike.時態與句構,空格內需放動詞,另外
由上文的 of the past two quarters 表達過去兩
季以來,也就是從兩季前持續到現在為
止,符合現在完成式從過去持續到現在的
概念,故選(A)。 After the architects had

ページ38:

概念,故選(A)。After the architects had
discovered some potentially hazardous structural
construction of the Denver Bridge was
suspended indefinitely前面提到 hazardous
structural,後面提到 suspended indefinitely, 可
知空格要填入具負面意思的單字,可從(A)
和 (B) 間找答案,而空格需要能與 structural
組合使用,因此要選(A)
Volunteers will issue name tags and brochures
when they sign in for the
to
conference.
詞類變化,由上文 issue name tags and
brochures,可知是發名牌與手冊給某人,而該
場合為「會議」,參加會議的人為 attendee,
而不是 attender。attend 表示「參加」,要留
意以此延伸來表示人物的單字有
attender(常客)和attendee(參與者)。故選
(B)。\
As the managers were discussing their projects,
the COO
the issue of missed deadlines.
語句意,由上文的 discussing their projects
可知主管在討論計畫案,故選可表達「談
到」或「提到」語意的選項,故選(D)。
Our research team
a head
representative by the time we rehearse our
presentation next Thursday.
考時態,下文的 by the time we rehearse our
presentation next Thursday 為時間副詞子句,
表示「在預演之前」,因此上文的主要句
子應使用「未來完成式」 推選出代表用
主動,故選(D) 未來完成式來表達「下周
四之前,將已經推選出首席代表」
,
。

ページ39:

139-142
o: All employees
|From: Emily Jones
Date: September 19
28
Subject: Projector Operation
-Good morning! Season's greetings!
Recently, the projector in our big conference
room has not been working properly. Although
the machine has been in use for 3 years, it is
still considered to be a rather new model. It is
139 that the malfunction is mainly
caused by misuse of the machine.
140
He has also agreed to give us a
mini workshop on how to operate the machine
safely and correctly.
Hence, please spare time from 11:00 to 11:20.
next Wednesday morning and assemble in the
| conference room. Mr. Canning, the repair
to give us a short
technician,
training session.
141
Do prepare any questions you may have
regarding operating the projector and bring
142 notebooks and pens. We hope the
malfunction of machine will never be the cause
for interrupting meetings again.
Thank you for your cooperation.
Emily Jones
139題所在的原文應為 It is suspected (by us)
(我們懷疑),在此 be 動詞之後要接過去分
詞,表示動作完成與被動形式,照字面上翻
譯是「被我們懷疑」,答案選(C),(B) 的現
在分詞形式,是表示進行主動。第一段提
到問題,接下來提到維修技師將來教授使
用方式,根據上下文邏輯,140 題選(A)。而
由於課程將在下週三舉辦,是未來的時
間,141 題應填大木木
年(D)。142 題該

ページ40:

到回起,按下T不捉到細修仪印村术孜仅使
用方式,根據上下文邏輯,140 題選(A)。而
由於課程將在下週三舉辦,是未來的時
間,141 題應填入未來型態的(D)。142 題該
句前面請大家準備要提出的問題,根據邏
輯亦是請準備自己的紙筆,所有格用
your(你的),選(B)
151-152
From the Office of Dr. Abel Jones
196 West Lynn Lane
Albans, MD 21432
December 13, 2021
Dear Ms. Morton,
39
As you may remember, when you visited the
doctor's office for your annual checkup, we took
some blood to run some general tests. We have
the results back, and as you have given us
written permission to be able to provide
information regarding said tests in an email, I
will now give you the results.
Your overall blood panel levels were all within
the normal range except for your iron levels,
which were well below range. Dr. Jones would
like you to get a prescription filled for iron pills
to see if this will help bring your levels back up.
All other tests, including your cholesterol levels
and diabetes panel were perfectly normal, so
again the only thing Dr. Jones is watching out
for you is the amount of iron intake. We have
notified the pharmacy to prepare for your
medication, so all you need to do is go in and
pick it up. And we'll schedule a follow-up for
you for three months from now on so that we
can see if iron tablets are helping.
Have a lovely afternoon.
Carol Edwards, PN

ページ41:

Nordstrom's receipt of purchase over $50
within 48 hours of purchase廣告,由第一
段第一句話可知是百貨購物中心在廣告購
物中心內的亞洲餐廳(158題),故選
(B)。在中段的優惠項目發現並沒有提到食
譜書,故 159 題選(B)。160題可由最後的
註解處得知優惠只限於消費滿 50 美金,
並在48小時內有效,且必須出示收據,
故選(D)。
廣告,由第一段第一句話可知是百貨購物
中心在廣告購物中心內的亞洲餐廳(158
題),故選(B)。在中段的優惠項目發現並
沒有提到食譜書,故159題選(B)。160 題
可由最後的註解處得知優惠只限於消費滿
50 美金,並在48小時內有效,且必須出
示收據,故選(D)。
What is the advertisement mainly promoting?
A restaurant
What is NOT being offered as part of the
promotion?
A book of recipes
What restriction does the advertisement
mention?
Further documentation is required to qualify
172-175
While some household chores can seem
to be very difficult, doing the laundry is
not rocket science. After following a few
basic rules, you are sure to have your
clothes look fresh and clean every time.

ページ42:

Carol Edwards, RN
內容的第一段提到莫頓女士做年度健康檢
查時有做抽血檢查,現在收到了檢查報告
故 151 題選(D)。根據檢查報告結果,莫頓
女士的鐵含量遠低於範圍,且醫生為此感
到注意並且開立處方,可知152 題的答案
是(B)
。
Why is Dr. Jones doing blood work on Ms.
Morton?
it's part of her annual checkup.
What part of the blood work concerned the
doctor?
The woman had low iron levels.
158-160
Spice up your shopping spree!
Here at Nordstrom's Deluxe Department
Store, we are offering our customers a
treat in Asian cuisine. For all of
November, customers will be able to get
their choice of the following benefits* at
our Asian Fusion Kitchen on the top floor
of the store:
A Nordstrom's monthly calendar
■ A free glass of house wine
A Nordstrom's tote bag
■Thirty percent off any entrée
40
Our Asian Fusion Kitchen, featured in last
month's Cuisine Magazine, also
specializes in modern cocktails and has a
wine list described by Wine Buyers
Monthly as "truly exceptional."
* Offer applies upon presentation of any
Nordstrom's receipt of purchase over $50
within
屉生

ページ43:

Clues TOON mesi antu vitam every ume.
1. Make sure you group the colors
appropriately-brights in the bright load,
whites in the white load, darks and jeans
in a third load, and towels and linen that
should be washed in hot water in a fourth
load. ---[1]----
2. Pre-treating any stains will guarantee
you don't need to repeat the washing ---
[2]---
3. One of the most important things is to
follow the washing instructions on the
clothes tags. ---[3]--- This also applies to
drying. Drying an item on high heat that
should only be line dried will result in a
size shrinkage.
4. If you feel the need to add softener, it
can be done during the drying cycle and
can also be done using air fluff for items
that are meant to be line dried only. ---
[4]---本篇為洗衣指示,提到了幾種規則,
包括按照顏色分類、預先處理汙漬、閱讀
洗滌標籤說明等,172題要選(A)。173題
詢問單字的意思,guarantee(保證)表示做
了前面提到的「預先處理汙漬」這件事
情,能確保之後不用重複洗滌,故答案應
選(D)。174 題選填句子適合的位置,該句
提到衣服縮水,而洗衣指示的第三點說明
可能會造成衣物縮小的因素,最適合的位
置是(C)。閱讀整篇文章,並使用刪去法,
得出 175 題的答案為(A)。

ページ44:

What rule is mentioned about doing the
laundry?
Treat the stain in advance
In the information, the word "guarantee"
in point 2 is closest in meaning to
promise
In which of the positions marked [1],[2], [3],
and [4] does the following sentence best belong?
"If you put cold wash items in a hot wash, you
will certainly find the items have shrunk and
may no longer be wearable."
[3]
53
Which detail is probably the most important?
Make sure you do what the instructions say on
the clothes labels
191-195
Caribbean Paradise
Exchange Policy
All our stores observe the following guidelines
when it comes to customers' wanting to exchange
goods:
The receipt of the purchased goods must be
presented when customers want to make an
exchange.
Goods must be exchanged within thirty days of
their purchase.
.
Goods cannot be taken out of their original
packaging or have their tags or labels removed.
If any of these three points is not satisfied, then we
will not exchange your goods. Thanks for your
understanding, and we appreciate your patronage.
Rex Lewis, Owner and Founder of Caribbean
Paradise
Hello,
My name is Camila Robinson, and I have a
question for you regarding your exchange policy. I
recently purchased a microwave from your store on
Lexington Avenue, and the very first time I plugged
it in it short-circuited or something and died. It has

ページ45:

Lexington Avenue, and the very first time I plugged
it in, it short-circuited or something and died. It has
not worked at all, not even once. I am guessing it is
a defective product. I certainly don't blame you or
think you willfully sold bad merchandise.
I would like to exchange this dead microwave for
another one of the exact same model that will
hopefully work. My problem is that my husband
threw away the microwave's packaging last night
without telling me. Will I still be able to exchange
this microwave for a new one without the box?
Thank you.
Camila Robinson
Dear Ms. Robinson,
Thank you for your e-mail. We really appreciate
your choosing to shop with us at Caribbean
Paradise.
Regarding your issue, it is our policy to bring the
original packaging of the item you wish to
exchange with you when you visit one of our stores
to make the exchange. However, as you say this
microwave is defective and does not work, we
should be able to waive this part of the exchange
policy. Bring the microwave to your nearest
Shopper's Paradise, show them your receipt and
explain that the microwave is defective and that the
packaging was mistakenly thrown out. The
employees there should test the microwave, and if
they find that it is indeed defective, they will allow
you to exchange it for another one.
The packaging is a requirement for items that are in
working condition but that customers nevertheless
want to exchange. If you are unable to successfully
exchange your broken microwave, please call me at
1-800-66-571 ext. 269, and I will talk to the store
employees on your behalf.
Sincerely,
Magee Davies
Customer Service Representative, Caribbean
Paradise

ページ46:

第一篇為換貨政策的公告,根據此篇內容
進行刪除 191 題的選項,答案為 (C)。第
二篇與第三篇是顧客與客服人員的信件往
返,客人的問題在第二篇,從第二段可知
羅賓遜女士的問題在於沒有原包裝盒,想
確認是否能換貨,故192題選(C)。而根
據第三篇客服人員的回覆,羅賓遜女士要
帶微波爐去最近的店舖並跟店員說明情
況,193 題選 (A)。為避免羅賓遜女士在換
貨的時候發生問題,麥基提供他的電話號
碼以便協助處理換貨事宜,194題答案為
(B)。195題,在此 nevertheless 可與
however 替換,答案選(B)。Which of the
following is NOT necessary when a
customer wants to exchange goods at
Caribbean Paradise?
Customers provide a valid reason for why
they wish to exchange an item.
What is Ms. Robinson's problem?
She does not have the original box the
microwave came in.
What will Ms. Robinson do next?
Explain to the store employees that the
microwave was defective all alone
Why does Magee provide his phone number to
Ms. Robinson?
He can help Ms. Robinson exchange her
microwave if need be
Which of the following words is a synonym for
"nevertheless"?
However