[01
Traditionally, listening was viewed as a passive process, in
which our ears were receivers into which information was
poured, and all the listener had to do was passively
register the message. Today we recognize that listening is
an 'active' process, and that good listeners are just as active
when listening as speakers are when speaking.
Active listening is also an interpretive process. 2 Listening
used to be thought of as the exact decoding of the message.
3 In fact, listening involves subtle interpretation.
(福島大)
